Sale Frequency is a topic that can cause headaches for almost every business owner. A client once told me that his main problem was not with his salespeople selling insurance policies, but his client’s retention and renewal. Often we think that retaining a client is much more complicated than acquiring a new one. After all, [...]
What is it? Do you know your Average $ Sale? Why should you know your Average $ Sale? Business is like a great sports game. To have the most fun and the ability to improve in your sport you need to keep scores. You also need to keep scores in many areas of your business. [...]
The basic rule for systemizing is ‘Systemize the routine, humanize the exception’. Effective systems can save you and your Dade or Broward team both time and money. A system means that things are done consistently, regardless of the team member. Anything that cannot be systemized needs to be run by people. Always look at putting [...]
How do you feel when you approach the reception desk of a hotel, having only checked in earlier that day, to be greeted politely and enthusiastically by name….. by someone you’ve never seen before? What about when you enter a store and the sales assistant welcomes you by name and then engages you in conversation [...]
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