Having a great product or service, and providing that great product or service consistently are the reasons why customers return. There is something that sets those businesses apart from the competition. Think about the businesses you frequent- you like the product they offer and they deliver the service you need and expect. How often do [...]
Team Building
Delivering the best possible service
Also posted in Business Planning, Customer Service
Tagged change, employee training, improvement, positive
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Systemize the routine, humanize the exception
Are you finding it difficult to grow your business and to give your staff new responsibilities? You can only do so much by yourself until you’re completely burnt out. If you only think of how to do things, you’re going to be doing it by yourself forever. If every new employee has to be trained [...]
Also posted in Business Planning, Growing Your Business, Time Management
Tagged communication, Employee retention, employee training, improve, management
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Change, and never ending improvement
No organization is ever exactly finished or perfect. There is always room for improvement. This is exemplified by the Japanese philosophy or practice of ‘Kaizen’, meaning constant and never ending improvement. This is a good mentality to have so that you are always working to make your business better. This way, your organization can grow [...]
Also posted in Growing Your Business, Personal Growth
Tagged change, employee motivation, improve, improvement, team building
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Communicating powerful common goals
Being a leader is more than just trying to encourage your team to do their best. It is much more powerful to unite your people around one common goal. Who are “your people?” “Your people” means more than just your internal team. It also includes your customers, vendors, strategic alliances, friends and family. You will be surprised how [...]
Also posted in Business Planning, Growing Your Business, Personal Growth
Tagged change, communication, improvement, success, team building
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Leading your team to success
Exploring the source of leadership in a business is a great way to start looking into what needs to be improved. When leadership and direction are unclear and the team isn’t exactly on the same page, your business won’t perform. As a leader, you must create a vision for the present and future. It is [...]
Also posted in Business Planning, Growing Your Business, Personal Growth
Tagged change, communication, employee motivation, employee training, improvement
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Making your Standard Operating Procedures usable
Think about the book of standard operating procedures that no one seems to pay attention to- why isn’t it being utilized? If your systems don’t save, time, energy, or money your team members won’t do it. If you think of the word SYSTEM as a pneumonic device, it would mean Saving Yourself Time Energy and [...]
Also posted in Business Planning, Growing Your Business
Tagged communication, employee motivation, employee training, improvement, profit
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Growing the profit in your small business
Have you ever wondered why some businesses succeed and others don’t? Over 80% of all small businesses don’t make it past the first five years of operation. And of the survivors, only 20% make it to year ten. When you do the math, you’ll see that only 4% of small businesses that start today will [...]
Also posted in Business Planning, Customer Service, Growing Your Business
Tagged communication, customers, improvement, motivation
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Listen to your customers and make it count
It is so easy to get distracted by the everyday activities of running a business. Does it sometimes seem to you like there is an endless list of things that require your immediate attention? How many of them are urgent vs. important? How do you determine which is which? Getting swept up in these tasks [...]
Also posted in Customer Service, Growing Your Business, Personal Growth
Tagged change, customers, grow business, improvement, profit
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Helping your Customers find what’s best
When someone comes into your business asking only about price, it is very likely that they aren’t exactly sure of what they want. They may not know what make or model or size or color simply because they don’t really know the product, so they ask for something they do know, price. They often just [...]
Also posted in Customer Service, Growing Your Business, Personal Growth
Tagged customers, improve, motivation, positive, sales process
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Creating Raving Fans
If you’ve read my previous article on The Ladder of Customer Loyalty, you’ll know that the top rung of your seven types of prospect/customer interactions is your Raving Fans. The most valuable asset to your business is your raving fans. They are so much better than sales representatives because of their credibility. To make this [...]
Also posted in Customer Service, Growing Your Business
Tagged customers, grow business, improvement, profit
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