Are you finding it difficult to grow your business and to give your staff new responsibilities? You can only do so much by yourself until you’re completely burnt out. If you only think of how to do things, you’re going to be doing it by yourself forever. If every new employee has to be trained [...]
Time Management
Systemize the routine, humanize the exception
Also posted in Business Planning, Growing Your Business, Team Building
Tagged communication, Employee retention, employee training, improve, management
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Do you know what’s making you money?
Are you taking on too much? Meaning, is your business trying to do much? Often, small businesses try to do more and offer too much to too many people. At the beginning, these small businesses are successful, they have more customers, they make more money and they grow, but during this process they begin to [...]
Also posted in Business Planning, Customer Service, Growing Your Business
Tagged communication, customers, grow business, improvement, profit
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The Ladder of Customer Loyalty
The Ladder of Customer Loyalty starts on the bottom rung with Suspects. A suspect is anybody in your target market. You don’t know them, and they may not know you. On the next rung up are prospects. A Prospect is someone who has taken action (walked in, called, e-mailed, etc.) , and you have their [...]
Also posted in Business Planning, Customer Service, Growing Your Business
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Generating More Leads and Getting New Customers
One of the biggest myths in business is that you have to spend a lot of money on new marketing campaigns to get new leads. But, there are quite a few easy, cost-effective ways you can increase your leads. Keep in touch with you existing customers: I cannot stress the importance of this enough. It [...]
Also posted in Customer Service, Growing Your Business
Tagged calls, cost, customers, leads, referrals
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14 Steps to Live Positively
It is proven that positivity does more than just reflect a successful and happy life, making an effort to be positive produces success and happiness. Positivity includes emotions like love, joy, amusement, gratitude, serenity, interest, inspiration, awe, and connection. It gives you the attitudes that lead to open minds, open hearts, and relaxation. Below are [...]
Also posted in Personal Growth
Tagged better, improvement, motivation, positive, simple
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Time: Worst Practice: Management by Crisis
Management by crisis is a phrase used to describe the common problem of allowing unexpected events, interruptions, problems, or emergencies to dictate your priorities and actions. Effective crisis management is such an important skill to have and of course, use; it is an essential skill of effective time managers because unexpected things do happen in [...]
Posted in Time Management
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Time Management
QUESTION: I run a small business, employing just three other full-time team members. My workload has increased quite significantly in the past six months but not to the extent that I can justify taking on an additional Team member. Nevertheless, I am finding that I am now rarely at home before 10pm in the evening, [...]
Posted in Time Management
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