Team Building

Hiring the right person the first time

When you are hiring a new employee, getting the right person the first time around saves you a lot of time and money. These simple tips will ensure that you hire the right person. Rather than calling them employees, let’s start out by calling them team members Group interview: While a person might seem like […]

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Team Building for Maximum Success

To get the most out of your team you need to be sure they are set up for success in your organization from the start. That is, fitting in with the culture and proper training. The best way to get your team to fit with your company’s culture is to be sure they come into […]

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Delivering the best possible service

Having a great product or service, and providing that great product or service consistently are the reasons why customers return. There is something that sets those businesses apart from the competition. Think about the businesses you frequent- you like the product they offer and they deliver the service you need and expect. How often do […]

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Systemize the routine, humanize the exception

Are you finding it difficult to grow your business and to give your staff new responsibilities? You can only do so much by yourself until you’re completely burnt out. If you only think of how to do things, you’re going to be doing it by yourself forever. If every new employee has to be trained […]

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Change, and never ending improvement

No organization is ever exactly finished or perfect. There is always room for improvement. This is exemplified by the Japanese philosophy or practice of ‘Kaizen’, meaning constant and never ending improvement. This is a good mentality to have so that you are always working to make your business better. This way, your organization can grow […]

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Communicating powerful common goals

Being a leader is more than just trying to encourage your team to do their best. It is much more powerful to unite your people around one common goal. Who are “your people?”  “Your people” means more than just your internal team.  It also includes your customers, vendors, strategic alliances, friends and family.  You will be surprised how […]

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Leading your team to success

Exploring the source of leadership in a business is a great way to start looking into what needs to be improved. When leadership and direction are unclear and the team isn’t exactly on the same page, your business won’t perform. As a leader, you must create a vision for the present and future. It is […]

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Making your Standard Operating Procedures usable

Think about the book of standard operating procedures that no one seems to pay attention to- why isn’t it being utilized? If your systems don’t save, time, energy, or money your team members won’t do it. If you think of the word SYSTEM as a pneumonic device, it would mean Saving Yourself Time Energy and […]

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Growing the profit in your small business

Have you ever wondered why some businesses succeed and others don’t? Over 80% of all small businesses don’t make it past the first five years of operation. And of the survivors, only 20% make it to year ten.  When you do the math, you’ll see that only 4% of small businesses that start today will […]

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Listen to your customers and make it count

It is so easy to get distracted by the everyday activities of running a business.  Does it sometimes seem to you like there is an endless list of things that require your immediate attention?  How many of them are urgent vs. important?  How do you determine which is which? Getting swept up in these tasks […]

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