Team Building

Helping your Customers find what’s best

When someone comes into your business asking only about price, it is very likely that they aren’t exactly sure of what they want. They may not know what make or model or size or color simply because they don’t really know the product, so they ask for something they do know, price. They often just […]

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Creating Raving Fans

If you’ve read my previous article on The Ladder of Customer Loyalty, you’ll know that the top rung of your seven types of prospect/customer interactions is your Raving Fans. The most valuable asset to your business is your raving fans. They are so much better than sales representatives because of their credibility. To make this […]

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Keeping Your Customers

How well are you keeping your existing clients in these turbulent and challenging economic times? Are you using organization and communication as effectively as possible to maintain a thriving business? It is essential to keep as many clients as possible, if not for any other reason than to save money! It is six times easier […]

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Success Through Persistence

One of the most important but overlooked aspects of business is persistence. This means continuing in the face of objection. To reach a goal in and out of your business you must be persistent and never give up until you reach that goal. Unfortunately, there are many examples of people who are so brilliant and […]

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Maintaining Composure

For every athlete the ability to make quick decisions is crucial. Only the best can keep their composure while under pressure. How he or she reacts under such pressure is what sets them apart from competitor to champion. This same principle applies in the business world. After all, business is a game! As a business […]

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How to Increase Your Sales Conversion

A great way to increase your sales conversion is to find out what is really going on in your business by mystery shopping the business by posing as a potential prospect and then providing a summary of the experience. The object is to portray a reasonable prospect with a real world need. Given what I […]

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Why to retain Employees – or not?

Many business owners or managers I meet invariably tell me they have challenges retaining their team. They worry about having a high employee turnover rate and all the problems it brings such as constantly training, constant recruitment and constantly supervising the new people. Let’s see what would happen if you don’t have to do those […]

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Leading from a Distance

The days of going to work and seeing everyone you work with are gone forever. The ways we “see” one another, communicate, build teams, establish trust, collaborate, and achieve results have all changed. Separation brings a whole new set of issues and problems. And leaders must adapt by bridging the gaps that occur when people […]

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Teambuilding – How to Get Your Employees to Do What You Want

So how do they teach Shamu to jump out of the water to the delight of the fans? If you have read Whale Done , by Ken Blanchard et al, you’d know that you can’t use a choker collar or negative reinforcement to get a killer whale to do anything. Is that kind of like […]

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Team Building – 10 Easy Steps

Organizations spend a lot of money, time and effort trying to improve team productivity. Symptoms of low synergy within groups are: Incompatible Visions of the future. Unclear understanding of the Mission. Unproductive Meetings. Team members having a dominant participation style. Disagreements are discussed privately. Decisions are made by a minority. No feeling of transparency or […]

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