Tag Archives: grow business

Identifying your customers- how and why

There is an 80/20 rule that shows itself in several different places throughout your business. The 80/20 rule is actually The Pareto Principle, named after Italian economist Vilfredo Pareto, who observed in 1906 that 80% of the land in Italy was owned by 20% of the population, and that 20% of the pea pods in […]

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Valued Systems

Are you finding it difficult to grow your business and to give your staff new responsibilities? You can only do so much by yourself until you’re completely burnt out. If you only think of how to do things, you’re going to be doing it by yourself forever. If every new employee has to be trained […]

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Listen to your customers and make it count

It is so easy to get distracted by the everyday activities of running a business.  Does it sometimes seem to you like there is an endless list of things that require your immediate attention?  How many of them are urgent vs. important?  How do you determine which is which? Getting swept up in these tasks […]

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Do you know what’s making you money?

Are you taking on too much? Meaning, is your business trying to do much? Often, small businesses try to do more and offer too much to too many people. At the beginning, these small businesses are successful, they have more customers, they make more money and they grow, but during this process they begin to […]

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Creating Raving Fans

If you’ve read my previous article on The Ladder of Customer Loyalty, you’ll know that the top rung of your seven types of prospect/customer interactions is your Raving Fans. The most valuable asset to your business is your raving fans. They are so much better than sales representatives because of their credibility. To make this […]

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OK, so what exactly is Business Coaching?

The official definition of a coach from the Oxford English Dictionary is a tutor who gives private or specialized teaching or training. And to tutor or teach means to provide with authoritative information or advice, while to train is to teach so as to make fit, qualified, or proficient and/or to make prepared (as by […]

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Business Finances – Love Your Numbers

In business, and in your personal life for that matter, bottom-line is, you must know your numbers. However, don’t let numbers be scary or repel you. Even though the mindset that many of us grew up with was “numbers are no fun”, “numbers are hard”, “dry”, “not creative” … whatever the misconception you created about […]

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